WhatsApp Coexistence is a dual‑platform integration that links your existing WhatsApp Business App to CRM through Meta’s Cloud API. You can:
Reply to customers from either your phone or the CRM without losing history,
Run bulk campaigns, automations, and analytics inside the CRM, and
Keep native mobile features such as Status, Groups, and Calls—with no service disruptions or ban risk.
Seamless Integration: Connect in minutes with a QR scan.
Dual‑Platform Flexibility: Manage the same inbox from mobile or CRM.
Full Chat & Contact Sync: Import up to six months of chat history and every WhatsApp contact.
Advanced CRM Features : Bulk broadcasts, workflows, interactive templates, voice notes, appointment links, and rich analytics.
Policy‑Safe Compliance : Cloud‑API messages follow Meta’s normal pricing; mobile‑app messages remain free.
Continued Mobile Features: keep using Status, Groups, Calls, Catalog, Labels, and more inside the WhatsApp Business App.
Unsupported Countries and Regions: Australia, Japan, Nigeria, Philippines, Russia, South Korea, South Africa, Turkey, Switzerland, and all numbers in the EEA, EU, and UK. Indian numbers are fully supported.
One phone number per workspace under Coexistence.
WhatsApp Business App version 2.24.17 or newer required.
If you have previously integrated with LeadConnector, delete the old WABA, reinstall the app, and sign up again before enabling Coexistence.
If you disconnect a number, you must wait 1-2 months and use the number actively before reconnecting.
You must link a Facebook page to the WhatsApp Business app.
Sending template messages is not supported via WhatsApp Business App, it can only be send through the CRM
You will be able to manage your WhatsApp profile from the WhatsApp Business App, and not from the CRM
Open the WhatsApp Business app.
On Android, tap More options. On iPhone, tap Settings.
Tap Business tools > Facebook & Instagram.
Tap Facebook > Continue. This will open the Facebook login page.
Enter the login information for your Facebook account and tap Log In.
Select the Facebook Page you want to link to your WhatsApp Business account. Tap Connect WhatsApp. .
If you don’t have a Facebook Page, you’ll have the option to create one.
You’ll now see a WhatsApp button on your Facebook page.
Once you return to the WhatsApp Business app, you’ll see your linked Facebook Page at the top of the Facebook & Instagram screen.
Proper setup ensures you get the full benefit of dual‑platform messaging and CRM automation:
Navigate to Settings from your account.
Click on the WhatsApp tab.
Click the Connect WhatsApp business App button.
Click on Continue as (Name) or Login in to another account to proceed.
Review the permissions.
Click on the Get Started button.
Select a Business Page/Portfolio or create a new one.
Fill in Business Name.
Add Website or Profile page. (Optional)
Select Country.
Click on Next.
Choose Connect your existing WhatsApp Business App for seamless integration.
Or you can start with a new WhatsApp Phone number.
Click on the Next button.
Select Country Code and enter your WhatsApp Business App number.
Click on the Next button.
QR Code will be generated.
Look for a message from the official Facebook business account on your Wa Business App.
Click on the scan the QR code button.
Scan the QR code to complete the connection.
You can continue using your WhatsApp Business App along with the Business Platform.
Import contacts and up to six months of chat history (Optional) from the WhatsApp Business App to LeadConnector.
Your contacts and conversations will be securely synced with LeadConnector.
Your WhatsApp Business App is now successfully integrated with LeadConnector.
The synchronization process for your chats and contacts typically takes between 4 to 6 hours to complete. The exact duration depends on the volume of data being transferred, specifically:
The number of chat conversations in your history
The total number of contacts in your WhatsApp Business account
Once the synchronization is complete:
Your chat conversations will be accessible under the Conversations tab in your account.
Your contacts will be listed under the Contacts tab.
Please note that the synchronization time may vary slightly based on network conditions and the current load on our servers. During this period, it's important to keep your WhatsApp Business App open and ensure your device maintains a stable internet connection to facilitate a smooth data transfer.
During the synchronisation process, please ensure:
Your WhatsApp Business App remains open and active on your device.
Your device maintains a stable internet connection throughout the process.
These steps are crucial for a successful and uninterrupted data transfer
Bulk WhatsApp Messaging: schedule promotions, updates, campaigns; track delivery & engagement.
Automations / Workflows: trigger WhatsApp templates when leads submit forms, miss calls, abandon carts, etc.
Interactive Templates: buttons, quick replies, catalogs; sent only from CRM.
Voice Notes: record/send directly in CRM.
In‑App Appointment Booking: embed scheduling links in WhatsApp messages.
Messages sent from WhatsApp Business App:
These messages will remain free, just as they are today.
They will not be counted towards CloudAPI/partner integrity limits or caps based on trust tiering.
Messages sent from Cloud API:
These messages will be charged based on the existing API pricing model.
They will go through API messaging enforcement based on trust tiering, as is currently the case.
|
|
| Message SourceChargesIntegrity Limits/CapsTrust Tiering |
WhatsApp Business App | Free | Not counted | Not applicable |
Cloud API (CRM) | Charged (existing pricing model) | Counted | Applicable |
The following table describes features available to business customers who have been onboarded to Cloud API, as well as any changes to WhatsApp Business app functionality post-onboarding.
|
| Existing feature on the WhatsApp Business AppChanges to features on the WhatsApp Business App AFTER onboarding to Cloud APIIs the WhatsApp Business app feature supported on Cloud API? |
Individual (1:1) chats | Message Edit/Revoke is no longer supported. | Supported. All chat messages in the most recent 6 months can be synchronized. Messages sent and received are mirrored between the Cloud API and WhatsApp Business app. |
Contacts | No change. | Supported. All contacts with a WhatsApp number can be synchronized. |
Group chats | No change. | Not supported. Group chats will not be synchronized. |
No change. | Not supported. | |
Disappearing messages | Disappearing messages will be turned off for all individual (1:1) chats | Not supported. |
View once messages will be disabled for all individual (1:1) chats | Not supported. | |
Live location message | Live location messages will be disabled for all individual (1:1) chats | Not supported. |
Broadcast lists | Broadcast list will be disabled. Business will not be able to create new Broadcast Lists. Existing Broadcast Lists will become read-only. | Not supported. |
Voice and video calls | No change. | Not supported. |
Business tools (eg. catalog, orders, status) | No change. | Not supported. |
Messaging tools (eg. marketing messages, greeting message, away message, quick replies, labels) | No change. | Not supported. |
Business profile (eg. business name, address, website) | No change. | Not supported. |
Channels | No change. | Not supported. |
Q: What version of the WhatsApp Business App do I need?
You need to have the latest version of WhatsApp Business App, version 2.24.17 or newer.
Q: Who is the Coexistence Feature designed for?
It's designed for WhatsApp businesses who primarily use the WhatsApp Business App and are looking for advanced tools to manage conversations at scale or integrate complex needs such as payments, shipping, and leads management.
Q. Is there a limit on the number of marketing messages a Coexistence business can send on Cloud API?
The limit would follow the existing Messaging Limits. In addition, please note that you are not required to complete Business Verification in order to unlock a higher messaging limit than 250 business-initiated conversations in a 24-hour moving period. Open 1,000 or more business-initiated conversations in a 30-day moving period using templates with a high quality rating rating. Once you reach this threshold, we will analyze your messaging quality to determine if your messaging activity warrants an increase to your messaging limit. Based on this analysis, we will then either approve or deny an increase. Businesses can increase their messaging limit from 250 to 1,000 and show their business’ display name.
Q. If I already have the Meta Verified blue badge in WhatsApp Business App, will I be able to maintain that when I connect to a partner platform?
At the moment, WhatsApp Coexistence feature doesn’t allow blue badge verification transfers from the SMB app to the Cloud API or vice versa.
Q. Why is my country not supported for WhatsApp Business accounts?
WhatsApp has restrictions on certain country codes due to regulatory, compliance, or service limitations. Unfortunately, if your country is on the unsupported list, you won’t be able to register a WhatsApp Business account using a phone number with that country code.
Q. Do I need admin access to enable the Coexistence Feature?
Yes, in most cases, only users with admin privileges can access and modify this setting.
Q.Will enabling the Coexistence Feature affect existing configurations?
No, enabling this feature will not overwrite or disrupt existing settings. It simply allows multiple functionalities to coexist smoothly.
Q.Is it possible to retain the same phone number during the migration from the WhatsApp Business App to the Business Platform?
Yes, businesses can retain their existing phone numbers during the migration process, ensuring continuity in customer communications.
Q: What if I already have the Meta‑Verified blue badge?
Badge status cannot be transferred between the mobile app and Cloud API at this time.
Q: How do I disconnect later?
On your phone, go to Settings → Business Tools → WhatsApp Business Platform → Disconnect LeadConnector.
Q: Will this integration risk my WhatsApp account being banned?
No. The connection uses Meta‑approved Cloud API methods and is 100 % policy‑compliant.
Q. Can we add multiple numbers with Coexistence?
No only one number supported with Coexistence
