The easiest way to find the issues is by trying to fetch the latest FB/Insta message and the latest lead.
This is how Zapier does it, and it helps us easily find the missed permission. FB API will present an error if permission is missing or for other reasons. Troubleshooting steps are as follows:
Check if all the permission are enabled for all pages.
Check Instagram page is connected to the FB page
Switch your logged-in user to the desired Fb page and go to this link.
Check if messaging is enabled.
If the page is connected, your IG page is still not visible as an option in your CRM. Please do a hard reset and then attempt to connect.
Sometimes the reason for this issue is our LeadConnector app is not set as the primary receiver if they have multiple CRM integration.
Steps to resolve:
Switch to the desired FB page and go to this link
We need to check the business side for the places below.
User Added to business(EMPLOYEE OR ADMIN)
FB Page Admin:
Ad Account Check:
Page Owner should Match with Ad Account Owner
Integration Lead Access Check:
If you are still not receiving the leads. Click on Restore Default Access it and check it again.
An Instagram account can be connected to a single FB page.
Steps to connect the Instagram page or verify it is connected to the correct FB page
Log in to Facebook and click Pages in the left menu.
Select your Facebook page(Switch to the FB page), then click Settings
Select Linked Accounts in the left column.
Select Instagram, then connect your account.
If it is already connected, we can verify this.
If it is not connected. It will show like below
